Refurbished products are new items that are returned to the manufacturer for various reasons and then re-sold as refurbished at a much lower price.

Whenever a retail store or consumer opens a product box and it's not purchased, it can not be sold as new, it then is shipped back to the manufacturer.

If a consumer does not like the product for any reason it is returned to the store where they send it back to the manufacturer because it has been opened or slightly used.

Most manufacturers have a money back guarantee of 30 to 60 days where the product can be returned for a refund.
 

What does the manufacturer do to "refurbish" the product before it is resold?

Once returned to the manufacturer the product is completely checked to assure it meets all factory operational specifications and is re-tested.  The item is cleaned, sanitized and in the case of shavers the screens and cutters are replaced.  They are re-boxed in a plain package that states the item is "Refurbished" or "Factory Serviced".
 

Are refurbished products like new?

Refurbished products do not always come with or have the same accessories that a new unit has, i.e. storage case, cleaning brush, hair combs, oil, ect.  We try to list everything that comes with the unit in the product description however items included can vary from shipment to shipment.
Refurbished products may have scratches or other minor cosmetic defects but are functionally like new and dependable.  We receive a very small percentage (<2%) of returns due to defects because they are checked twice for proper working condition and quality.
 

What is the manufacturers guarantee on refurbished products?

Refurbished product guarantees vary by company.

Norelco: 1 Year Factory Warranty
Braun: 1 to 2 Year Factory Warranty
Remington: 1 Year Factory Warranty
Panasonic: 90 Day Factory Warranty
Wahl: 90 Day Factory Warranty

Warranty service can be completed at any manufacturer authorized service center nationwide, the same as a new shaver.
 

Is there a money back guarantee for refurbished products?

ElectricShaver.com provides a 30 day money back guarantee on all refurbished products.

All refurbished products may be returned within 30 days of purchase directly to ElectricShaver.com for a refund. Shipping charges are not refundable, in addition there is a $5.00 restocking fee if the order was originally shipped free (we paid the shipping).  Contact us for a Return Merchandise Authorization Number before returning, send us an email or call us with your invoice/order number to receive the RMA#.

1-888-576-1785
Email Us