Electric Shaver Service, Shavers - Electric, Lincoln, NE
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FAQ's

How do I find parts on your web site... ?

Use the "Product Search" to find parts for your product.
If you have the part number enter it or Enter the model or type number found on your shaver or appliance.
For best results only enter one word or set of numbers.
Enter the body of the model or item number, if your model number is 5585/U only enter 5585, leave out hyphens and slashes.

If your model number search does not show any results the number you are entering may be wrong please re-check it, for example an "8" and "B" look the same as well as an "I" and "1". If you still do not get any results parts may or may not be available, please contact us and we will provide further information.

Contact Us


What is the best shaver ...?

Due to all of the different beard and skin types, there is no one best shaver. Trying a shaver for at least three weeks is the only way to judge how well it is going to work for you, it takes that long for your skin and beard to adjust to the cutting system of a specific shaver. Almost every manufacturer has a money back trial period (thirty to sixty days) so take advantage of it, use the shaver for three weeks and if you are not satisfied, return it to us or the manufacturer (depending on the manufacturers policy) for a refund minus shipping. If you have been using a certain brand and are fairly satisfied with it's performance, I would start with the same brand, most of the new models have been improved over the older versions, then if you are not satisfied, try a different manufacturer.

I do recommend buying the higher priced models of a particular manufacturer, you get what you pay for as far as durability and shaving performance.


Where do I send my shaver for repair and how long will it take ...?

Electric Shaver Service
Repair Dept.
315 South 11th St.
Lincoln NE 68508

Click here and fill out this form to be sent in with your shaver.

Repairs are usually completed in 7 to 10 days after we receive the shaver.


How much does it cost to repair my shaver ...?

Battery replacement prices:

Includes batteries, service and return shipping.

Norelco and Remington shavers $30 to $55
Braun shavers $30 to $70, most newer models require changing the circuit board and battery together.
All other brands vary between $30 to $50


Can I installbatteries in my shaver... ?

Batteries in most shavers are soldered into a circuit board, installation should be completed by qualified personnel only. There is a fire risk if batteries are not installed properly, you can also damage the circuit board ($$$) if proper installation methods are not followed.


What is the advantage of using an electric shaver over a razor blade ...?

Electric shavers are comfortable, quick and convenient, rechargeable shavers can be used anywhere, anytime

A razor blade removes skin along with the whiskers, electric shavers remove very little if any skin. Many dermatologists recommend use of electric shavers because the stainless steel, platinum or gold coating on the head or foil prevents skin irritation. Dry shaving is preferred because it does not destroy the acid layer on the skin which keeps bacteria away.


Why does the foil on my shaver wear out so fast ...?

1. Pushing to hard while shaving, you only need light pressure to get a good shave, let the shaver do the work for you.
2. Denting the foil by dropping the shaver or banging the foil into something will cause a hole to form, keep the foil covered by the protective cap when not in use.
3. Taking a long time to shave, longer than 4 minutes will prematurely wear out a foil.
4. A heavy beard will wear out a foil quicker than a soft beard


How often should I change the heads, foils and cutters of my shaver ...?

Remington Foil/Screen ShaversScreen every 6 months, Cutters every 12 months
Remington Rotary ShaversHead and cutter sets every 12 months
NorelcoHead and cutter sets every 18 months
BraunScreen and cutter every 12 months
WahlScreen and cutter every 12 months
PanasonicScreen and cutter every 12 months
WindmereScreen and cutter every 12 months
GrundigScreen and cutter every 12 months
EltronScreen and cutter every 12 months

About Refurbished Products ...?

Refurbished products are new items that are returned to the manufacturer for various reasons and then re-sold as refurbished at a much lower price.

Whenever a retail store or consumer opens a product box and it's not purchased, it can not be sold as new, it then is shipped back to the manufacturer.

If a consumer does not like the product for any reason it is returned to the store where they send it back to the manufacturer because it has been opened or slightly used.

Most manufacturers have a money back guarantee of 30 to 60 days where the product can be returned for a refund.

What does the manufacturer do to "refurbish" the product before it is resold?

Once returned to the manufacturer the product is completely checked to assure it meets all factory operational specifications and is re-tested. The item is cleaned, sanitized and in the case of shavers the screens and cutters are replaced. They are re-boxed in a plain package that states the item is "Refurbished" or "Factory Serviced".

Are refurbished products like new?

Refurbished products do not always come with or have the same accessories that a new unit has, i.e. storage case, cleaning brush, hair combs, oil ect. We try to list everything that comes with the unit in the product description however items included can vary from shipment to shipment.
Refurbished products may have scratches or other minor cosmetic defects but are functionally like new and dependable. We receive a very small percentage (<2%) of returns due to defects because they are checked twice for proper working condition and quality.

What is the manufacturers guarantee on refurbished products?

Refurbished product guarantees vary by company.

Norelco: 1 Year Factory Warranty
Braun: 1 to 2 Year Factory Warranty
Remington: 1 Year Factory Warranty
Panasonic: 90 Day Factory Warranty
Wahl: 90 Day Factory Warranty

Warranty service can be completed at any manufacturer authorized service center nationwide, the same as a new shaver.

Is there a money back guarantee for refurbished products?

ElectricShaver.com provides a 30 day money back guarantee on all refurbished products.

All refurbished products may be returned within 30 days of purchase directly to ElectricShaver.com for a refund. Shipping charges are not refundable, in addition there is a $7.00 restocking fee if the order was originally shipped free (we paid the shipping). Contact us for a Return Merchandise Authorization Number before returning, send us an email or call us with your invoice/order number to receive the RMA#.

1-888-476-1785
sales@electricshaver.com


What is the definition of the terms you use...?

Wet/Dry: Can be used in or out of the shower, can be washed under water, can be used with shaving lotion or cream.

Cordless: Runs on batteries only, will not operate from the cord. If batteries are run down it will need to be charged before use.

Cord/Cordless: Runs on batteries or runs form the cord when plugged in, will run from cord if the batteries are run down without charging it first.

Foil, Screen, Head: The metal screen over the cutter, the part that rubs on your face while shaving.


Shipping Rates and Information

Free Standard Shipping* on orders  $100 and Over  Shipped to a USA address.

To receive free shipping choose the "Free Budget Shipping" option when you check out, order total before shipping must be $100 or over to qualify.

We reserve the right to choose the carrier on all orders that are shipped free, most orders are shipped via UPS or the US Postal Service however other carriers may be used.  When your order ships we will send you an email with shipping information. Please double check the spelling of your email address before submitting your order.

All items listed as "Hazmat", "Hazardous or "Inflammable" can only be shipped by UPS Ground to the continental 48 states, all other methods are shipped via aircraft where hazardous materials are prohibited.

Standard Mail and Priority are shipped via the US Postal Service and may be used for shipment to all USA 50 States, APO, FPO, Alaska, Hawaii, Puerto Rico, Mariana Province, Guam and US Virgin Islands.

Shipping rates vary by weight and where they are being shipped, add the items to your shopping cart click on "estimate shipping" to find out the shipping rates.

*Wholesale orders are not shipped free of charge, actual carrier charges plus a small percentage will be charged.

DeliveryTimes

Typical Delivery Times for continental USA:

Orders are shipped same or next business day.  Same day when order is placed by 1:00pm Central Time.  We do not ship on weekends or holidays.
The day you place the order and weekends do not count as delivery days.

UPS Standard Ground Takes 1 to 5 Days.

UPS 3 day takes 1 to 3 days (do not count holidays, Saturday and Sunday).
Delivery is Mon-Fri before the end of the business day.

UPS 2 day takes 1 to 2 days (do not count holidays, Saturday and Sunday).
Delivery is Mon-Fri before the end of the business day.

UPS 1 day takes 1 day (do not count holidays, Saturday and Sunday)
Delivery is Mon-Fri before 3:00pm local time

US Mail Priority Mail takes 2 to 3 days (do not count holidays and Sunday) and is delivered Mon-Sat

US Standard Mail mail takes 2 to 7 days (do not count holidays and Sunday) and is delivered Mon-Sat

International Times:

Most international shipments take 7 to 14 days to arrive, however some areas may take up to 3 weeks.

International Shipping

For International shipping rates to destinations other than USA possessions send us an email with your address and the item or items you intend to purchase and we will provide a quote.   info@electricshaver.com 
Average international air mail shipping charges range between US$5.00 and US$20.00 per order. Average UPS Worldwide Expedited service ranges between US$60.00 and US$80.00 per order.  These prices can be higher or lower depending on destination and items shipped.

Customs Information:

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from ElectricShaver.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. 

Customs forms for all international packages list the value of your order's contents.
If the order is a gift, the package is marked "Gift," but the cost of the items is still stated on the customs form. We are not able to describe the contents in any other way.
 
 

Return Policy and Guarantees

  • Electric Shaver Service will fully refund or exchange most items within 30 days of receipt.
     
  • 10 Days from date merchandise was received
    Refunds or exchange is available on these products:

    Replacement parts to include foils, screens, heads, cutters, blades, batteries, circuit boards, circuit board components and motors.
     
  • 30 Days from date merchandise was received
    Refunds or exchange is available on the remainder of our merchandise.

    Exceptions

    Once the package has been opened, Norelco and Braun shavers & trimmers must be returned to their respective companies to honor their money back guarantee, return information is included with the instructions.  Be sure to keep your invoice.
     
  • Shipping and handling charges for shipment to the customer and returns to Electric Shaver Service are not refundable, unless we made a mistake or shipment in error.
     
  • There is a restocking fee equal to the outbound shipping rate on all returns that were originally shipped with free shipping unless defective. There is no restocking fee if you paid for shipping on the original order.
     
  • All returns must be accompanied by a return merchandise authorization number (RMA#) and a copy of the original invoice.  Call 1-888-476-1785 or email sales@electricshaver.com to receive an RMA number.

    Return to:

    Electric Shaver Service
    Returns Dept RMA# (enter RMA # Here)
    315 South 11th Street
    Lincoln, NE 68508
     
  • All items returned must include original packaging, instruction manuals and accessories.
     
  • All replacement parts except replacement heads* and electronic parts* have a 30 day guarantee.
     
  • Labor and all parts except replacement heads* installed by us have a 90 day guarantee.

*Replacement heads and electronic parts are guaranteed for 10 days replacement heads includes foils, screens, heads, cutters and blades.  
Electronic parts includes batteries, circuit boards, circuit board components and motors.


Part and Product Information: info@electricshaver.com
When inquiring about parts please include the brand & model number of your shaver or appliance

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